Introduction
The Mummys Market Pte Ltd (individually and collectively, "MM", the “Site”, "we", "us" or "our") Refunds & Returns Policy aims to assist in discrepancies that may arise from the sale of goods between the buyer (“Buyer”) and the Seller (“Vendor”) (collectively “you”, “Users” or “Parties”).
Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) as stated in the Terms of Service.
MM Guarantee is a service provided by MM, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior.
Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer within 21 working days of payment received to MM Account unless specified otherwise on Vendor’s listing;
• The Item was defective and/or damaged on delivery;
• Vendor has delivered an Item that does not match the agreed specification (e.g. wrong size, design, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Vendor in the listing of the Item; or
• By way of private agreement with Vendor and Vendor must send his/her confirmation to MM confirming such agreement.
Buyer’s application must be submitted via [email protected].
MM will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
In the event where Buyer has commenced legal action against Vendor, Buyer may provide the formal notification from the appropriate authority to MM to request MM to continue to hold the purchase monies until a formal determination is available. MM will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
Rights of Vendor
When MM receives an application from Buyer for the return of the Item and/or refund, MM will notify Vendor in writing. Vendor may respond to Buyer’s application according to the steps provided by MM in the written notification. Vendor must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should MM not hear from Vendor within the Stipulated Period, MM will assume that Vendor has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Vendor. MM will review each Vendor’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Vendor.
Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Vendor in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
Unopened and unmarked product (s) may be allowed for exchange at our discretion and must be returned within seven (07) days from the date of order received. You may choose another item and pay the price difference.
Liability of Product Return Shipping Fee
i) In the scenario of an unforeseen error from the Vendor's end (i.e. - damaged, faulty or wrong product delivered to the Buyer), the Vendor will bear Buyer's return shipping fee.
ii) In the scenario of the Buyer's change of mind, Buyer shall get Vendor's consent prior to the return request and Buyer will bear the return shipping fee.
iii) In the scenario where both Vendor-Buyer disputing the party liable for the return shipping fee, MM at its sole discretion will determine the party liable for the return shipping fee.
iv) Mummys Market and its vendors reserve the right to reject delivery, in the event that the submitted address of the recipient is deemed incomplete, illegible, incorrect, cannot be located, or does not conform to postal requirements.
Refunds
Buyer will only be refunded after MM has received the confirmation from Vendor that Vendor has received the returned Item. In the event where MM does not hear from Vendor within a specified time, MM will be at liberty to refund the applicable sum to Buyer without further notice to Vendor. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.
Non Receipt
In an event of non-receipt of items, you can report to the seller within 18 days of purchase and we will launch an investigation.
Communication Between Buyer and Vendor
MM encourages Users to communicate with each other in the event where problem arises in a transaction. As MM is a platform for Users to conduct trading, Buyer should contact Vendor directly for any issue relating to the Item purchased.
